Refund policy

We Guarantee Your Satisfaction

If something doesn’t work for you, we’ll take it back. No games, no fine print surprises.

A few items are final sale, and those are clearly noted below.

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Returns - The Basics

• 30-day return window
  You have 30 days from delivery to request a return. If an item was purchased as a gift and unpacked late, we allow a longer window. Just reach out.

• Item condition
  Items must be unworn, unused, with tags attached, and in their original packaging.

• Prepaid return label
  Once approved, we’ll email you a prepaid USPS return label with simple instructions.

• How to start
  Email info@pilotquarters.com or call 734-224-2223 before sending anything back.

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Final Sale Items

The following items are not eligible for return or exchange:

• Leggings

• Clearance items, including Mystery Chart products

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Wrong size?

Each item is made for the chart you picked, so we do not swap sizes directly. Instead you can keep the item, or pass it to a friend, and get the right one at 65% off. Or return it for a full refund. Reach out and we will sort it with you.

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Damaged or Incorrect Items

Please inspect your order when it arrives.
If something is damaged, defective, or incorrect, contact us right away and we’ll make it right.

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Refunds

Once your return is received and inspected, we’ll notify you.
Approved refunds are issued to your original payment method.
Please allow 5–10 business days for your bank to process the refund.

 

Updated September 10, 2026